Response

It is actually very normal for packers and movers to delay their delivery of goods.
You can keep calling the customer service regularly and threaten to file a consumer case against them.
Though filing a consumer case seems a bit impractical you can still consider it as an option if you get no remedy.

You can write a complaint to the movers and packers regarding the deficiency in service and failure in delivery of the bike. State that if they do not deliver timely then you will take legal actions against the company.

Firstly send a legal notice telling them that if they donÕt deliver by such and such date then they will have to pay compensation for the delay.

Then you can file a complaint to the District Consumer Commission under Section 35 of Consumer Protection Act, 2019 for negligence and carelessness in service provided.

If he doesnÕt reply to the notice within 30 day then go forward and file a civil suit for recovery of money against then or a consumer case.

You can file a suit for recovery of money under Order XXXVII of the Code of Civil Procedure, 1908, to get a court order against the movers and packers to pay compensation for delay.

If you want police interference then you can file an FIR against the company for criminal breach of Trust and cheating under Section 405, 415 of the Indian Penal Code.

Since there was valid and enforceable contract, you can add charges for breach of contract against him under section 73 of the Indian Contract Act, 1872.

Reference: Section 35 of Consumer Protection Act, 2019

Order XXXVII of the Code of Civil Procedure, 1908

Section 405, 415 of the Indian Penal Code, 1860

Section 73 of the Indian Contract Act, 1872.

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